Diamond Backpack

At TheUrbanthreads.co, we strive to ensure your complete satisfaction with your purchase. However, we understand that there may be occasions where you may need to return an item. Please review our return policy below:

1. Eligibility for Returns:

Items must be unused, undamaged, and in the original packaging.

Returns must be initiated within 30 days of receiving the product.

Returns can only be made on damaged prints 

Some items, such as masks, swimwear, may not be eligible for returns.

2. Return Process:

To initiate a return, please contact urbanthreadsco20@gmail.com, please provide a description of what is wrong with the item and desired outcome.

Once your return request is approved, you will receive instructions on how to return the item.

3. Refund or Exchange:

Upon receipt of the returned item, we will inspect it to ensure it meets our return criteria and issue a refund.

Refunds will be issued to the original payment method within 7 days after the return is processed.

4. Return Shipping:

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

5. Damaged or Defective Items:

If you receive a damaged, defective, or incorrect item, please contact us immediately.

We will arrange for a replacement or refund, depending on the availability of the item.

7. Return Exceptions:

Clearance Items are not eligible for a refund.

8. Contact Us:

If you have any questions about our return policy, please feel free to contact our customer service team at urbanthreadsco20@gmail.com

By making a purchase from theurbanthreads.co, you agree to abide by the terms and conditions of our return policy outlined above.